Payment Policy

Coolirpa accepts the following payment methods through our secure online website.

  • Credit Cards (Visa, MasterCard, American Express or Discover) shipping address must match billing address. WE SHIP TO THE BILLING ADDRESS OF THE CREDIT CARD.
  • Coolirpa PayPal Address: coolirpa@gmail.com

  • Note: We only accept PayPal payments from VERIFIED accounts with a CONFIRMED shipping address.

  • PayPal payment is due within 24 hours of the order. If PayPal payment is not received with the order, the order will be canceled.

  • International Orders: Coolirpa will ONLY accept PayPal. PayPal payment must be listed as a Seller Protection Policy 'Eligible' on the transaction details page and must be a CONFIRMED address. Payments will be accepted in U.S. currency only.

  • We DO NOT accept International Credit Cards.

Shipping Policy

Orders will be processed and shipped within 1-3 business days of being received. In cases where an item is out of stock, on backorder, or is a special order item, Coolirpa will notify customer via email with an approximate ETA.

  • Transit time for US Continental Shipment: 1-5 business days

  • Transit time for International Shipment: 5-14 business days

Returns

You have two methods of returns:

  • You have 14 days from arrival to return the item

  • $6.99 will be deducted from your refund amount and we will provide the shipping label. Your refund will be awarded to your original form of payment.

  • No shipping label will be provided and you are responsible for shipping the item back. Your refund will be awarded to your original form of payment with no return fee deducted. 

    Where to send: 
    April Yang
    40485 MURRIETA HOT SPRINGS RD
    STE B4 PMB 365
    MURRIETA, CA 92563-6406

    Complete the Packing Slip and include it along with the return. If you do not have a packing slip available, you may download and print the RMA Form by hitting the button below:

      Inspection is performed on all returns. This review process is about 1 to 3 business days. A return confirmation will be emailed with your
      refund result. Once a refund is issued, it may take up to 10 days for the refund to reflect on your billing statement.
 

      PLEASE NOTE: Returns under the Assemble and Deliver program are subject to restocking fees. 

Exchanges

  • Contact us within: 14 days of delivery

  • Ship items back within: 21 days of delivery

  • Buyers are responsible for any shipping costs

 

Cancellations

  • Your purchase may be in the process of fulfillment. Please contact us at management.coolirpa@gmail.com immediately you need to cancel an order. 

 

Questions or Comments

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